Frequently Asked Questions

We offer a wide range of care services, including:

Personal care: assistance with daily activities like bathing, dressing, and grooming.
Support with medication: prompting, administering, collecting prescriptions from your Pharmacy.
Nutrition and hydration: we can support with your meal planning and shopping, preparing food and encouraging a healthy diet.
Support with your home: we can help you manage your home environment by supporting with light cleaning duties such as dusting, vacuuming, cleaning floors, laundry, changing bed linen, organising and cleaning out food pantry and fridge.
Companion care: providing companionship and emotional support.
Respite care: temporary relief for family caregivers.
Specialized care: Alzheimer’s, Dementia, Learning Disabilities, post-surgery care, reablement, end of life care.

If you or a loved one is experiencing difficulty with daily tasks, mobility, or managing healthcare needs, it may be time to consider professional care. Our team can help assess your needs through a consultation and recommend a personalized care plan.

To get started, simply contact us through our website or call our office. We will schedule a consultation to discuss your needs and develop a care plan tailored to you or your loved one

Yes, we offer 24/7 care, including overnight and weekend services. Whether you need full-time care or occasional support, we can create a schedule that fits your needs.

No referral is needed. You can directly reach out to us to inquire about services. However, if you are under the care of a doctor or medical professional, we may work with them to ensure we provide the best care.

Our care workers are thoroughly screened through background checks, interviews, and reference checks. We ensure that all care workers are trained and experienced in providing the care required.

We offer flexible billing options depending on your needs, including hourly rates or packaged pricing for long-term care. We accept various payment methods, including direct payments and social services.

We understand that care needs can change over time. If you need to modify or cancel services, simply contact us and we will work with you to make any necessary adjustments.

Our care workers are trained to handle emergencies and follow established protocols. If necessary, we will immediately contact emergency services and notify family members as required.

We value your feedback! If you have any suggestions, concerns, or comments about the care you or your loved one has received, please contact our team directly. We strive to continually improve our services and appreciate hearing from you.

We offer care services across Warwickshire, Gloucestershire, Leicestershire and Northamptonshire. Please reach out to us for more specific information about availability in your location.

We are using Access Care Planning to manage your electronic care records. We trust AccessUK with this because they are leading in the care industry with their technological innovations and we have worked together since 2015. You, your next of kin or health professional can have access to your electronic records simply by requesting this from your care office. You will need to share an email address and an account will be created for you to access your care plan, risk assessment, live daily visit notes and medication chart (as applicable).